Featured Posts

DSC00064Marketing Misfire Photo of the Week I couldn't resist taking this photo while walking around in Manhattan. I'll leave the company name out of it but this was their main marketing message on the front of the building. They may want to consider...

Read more

video-300x300Beginner's Guide to Video Marketing Disclaimer: I'm am not a professional video producer. If you've read my blog for a few years you'll know I typically embrace the latest mediums in marketing, learn them, and implement them in my teams'...

Read more

Clean ShirtsHome Delivery Dry Cleaning Case Study: How Performance... Many of my readers are marketing professionals so stick with me on this post until the end. Although it looks like a post reviewing local dry cleaners it was actually inspired out of seeing first hand...

Read more

Hotel Video Marketing - Good Tool or Not? I recently wrote about an experience I had in Europe staying at Ibis hotels. I was impressed with their marketing of their services and the backing of that brand marketing by hotel staff. The post was...

Read more

Yoda.sized5 Steps To Analyzing That New Marketing Effort I was recently watching the original Star Wars movies with my kids. An absolute timeless series, but it's amazing how much more suspenseful that was when I was much younger. Graphics and special affects...

Read more

  • Prev
  • Next

Twitter Updates...

  •  

When Blog PR Goes Bad and Then Good

Category : blogging

1

An article caught my eye as I was catching up on my recent issue of BtoB Marketing Magazine. Paul Gillin wrote a short piece about the recent battle between Consumerist.com and Dell (I’d link to the article, but couldn’t find it online).

I could be the last person in the blog world to read about this (it already has 1,687 Diggs), but in case I’m not I’ll give a brief recap. Consumerist.com posted a list of tips, supposedly written by a former Dell employee, about how to get the best deals from Dell. Dell’s legal department jumped in and demanded the post be removed. Talk about a bad move! The story instantly got legs and social media took over – which meant bad news for Dell.

But, in the span of one social media interaction Dell displayed what not to do and what you absolutely should do. Dell’s blog - Direct2Dell.com written by Lionel Menchaca – posted a response to the what happened. The post was honest, down to earth and instantly took the legs out from under the story. The first line says it all:

“Now’s not the time to mince words, so let me just say it… we blew it.”

Bingo! I liked this story because it hit me at a time when I’m putting together thoughts for handling blog comments for the company at which I will be launching our social media site. One thought that crossed my mind was if Dell would have been better off if their legal department and blog had not responded at all or if they’re better because their legal department screwed up and the blog responded. The social media world is quick to hammer mistakes, but also quick to praise good PR moves. These are two very opposite ends of the spectrum.

My thoughts are if you’re going to open yourself up to social media meaning blogging, RSS, podcasts, etc. you have to be prepared to interact with ‘constructive’ negativity at times. Corporate blogs are no different. If you don’t interact, you instantly become a brochure that won’t keep people coming back.

My advice – be prepared for the possibility that someone wants to post content that could diminish your brand. Have a plan – sort of a ‘disaster recovery’ plan – and be ready. Remember, good PR can come from bad PR.


Google Ad Preview and Click Fraud Updates

Category : search engine marketing

2

I’ve been in a “pass along news” phase this week rather than the “practical tips” information I usually post. Interesting news and a crazy schedule are a couple causes for that. At any rate, here are two updates from the Google Adwords Blog that might interest you:

Improved location targeting for the Ad Preview Tool

Maybe my friends over at Red Fly Marketing, with their ad preview Firefox extension utility, prompted Google to speed up the release of their improved tool. I’m impressed with the update (screen shot below). Drop-downs for Keyword, Google Domain, Display Language, Country, and State are huge improvements over the structure they had before. I tested it today and it works pretty good. It was easy enough to use that I also tested our organic results in different countries as well. Wow, in one week this task became so much easier. I encourage you to check out both the Red Fly Marketing Firefox extension and Google’s tool!

googleadpreview.jpg

What’s new in the world of invalid clicks

The Google Click Quality team continues to show their on top of potential click fraud and even working on ways to better communicate their efforts to us users. Check out the post for updates and ways you can help reduce click fraud. I’m an active user of more than a few of their methods for getting rid of bad clicks.


I Have An Idea For Google’s New Hosted Search Tool

Category : general marketing

4

I have a thought for Google, but I’ll start with a recap. In case you missed the announcement, Google has once again hit the nail on the head with another quality tool for small businesses. They announced their new Hosted Site Search for Small Businesses tool. From their announcement:

a simple and inexpensive way for small businesses to add Google search to their websites. In three simple steps, businesses can sign up online for the hosted service, and in less than 10 minutes customers and visitors are able to search their site using the power of Google’s search technology, for more relevant results.

What a great marketing tool for a website – especially one without the big budget for their own site search technology. Here’s what’s included:

* Site search hosted by Google, eliminating the need to install and maintain their own technology
* Power and reliability of Google’s infrastructure
* Relevant results and sub-second query response times characteristic of Google.com
* Ability to easily set up, purchase, and manage results online
* Full customization of search results available through an XML API
* Reporting features that give insight into visitor behaviors
* Options for email and phone support available through the Google Enterprise group
* Choice about whether to include ads or not

Needless to say, this is a pretty good deal. Plus the cost is very affordable – Custom Search Business Edition starts at $100 a year for searching up to 5,000 pages, and extends to $500/year for up to 50,000 pages.

Now, my idea (I’ll preface this by saying, there could be something like this built in that I haven’t read about yet).

There is an option to not include Google ads which I would obviously choose. But, why not build in a Google Adwords-type utility where I can place cross-selling content on search terms used by my site visitors? Not necessarily an ad, but a section on the search results page where I can place content on searched keywords.

For instance, if I sell plasma TV’s on my website and the user searches for “Panasonic 1080p”, why not allow me to place reference text saying “You may also be interested in our selection of speakers and mounting hardware” with a link to each? So, basically, I’m saying whenever “Panasonic 1080p” is used as a search term on my site, display my text about the speakers and mounting hardware.

This would increase the relevance of the site search for the user while allowing me to cross-sell products or services.

What do you think?


View Google PPC Results in Other Countries

Category : paid search

10

redfly_logo.pngI’ve written previously about how I like to use Google’s Ad Preview tool to monitor search engine results pages (SERPs) in different countries and regions. Checking in on the different SERPs gives me insight on how my paid search (PPC) campaigns are appearing to people in those regions. I also like to see what organic results are coming up on top outside of the US.

Well, Google’s tool hasn’t worked well lately and, to be honest, it wasn’t the easiest to use in the first place. That’s why I was excited to get an email from Dave Davis of Red Fly Marketing. His team has developed a Firefox extension that does the same thing – only it’s built right into your browser.

Stop by Dave’s site for the download and tutorial. It’s a must if you’re advertising with Google Adwords outside of your own country.


Marketing Related Articles Worth A Look

Category : b to b marketing

3

For those of you new to the Lonely Marketer, I typically don’t just pass on links to articles without writing some kind of opinion or commentary. But, there has been alot of interesting content lately – some of which I’m planning to write about and some I’ll pass on to you to pick through.

I wrote on Saturday about all the great blog posts I’ve read over the last few weeks. Well, I’ve also been keeping my eye on other good articles that I thought might be off interest to you. I tried to pull a variety of information…hopefully, you’ll find something good!

  • Want Leads? Get Creative: With only seconds to keep the attention of prospects/visitors, these tips will help you make the most of those brief moments.
  • Personalization, blogs bolster search: Great article about search marketing and what factors can play a roll. I like the point about blogs being very “spider” friendly and helping to drive traffic from search engines!

Big List of Favorite Blog Posts

Category : Uncategorized, general marketing

3

I think it’s been almost two weeks since I’ve done a favorite blog post recap. That’s way too long! So, as you can imagine, I’ve got plenty to talk about. Let’s dig in:

  • Effective Marketing on LinkedIn: The NLC group has a nice post about how businesses and individuals can market themselves on LinkedIn. I’ll admit – I’m a fan of LinkedIn and I learned a ton from this post.
  • Google Spreadsheets Live Data: I haven’t done a big post on Google Docs, but a big user. If you’re a spreadsheet formula geek like me, you’ll love this – live data lookup! Check it out.
  • Keep PPC Conversion Expectations Real: There is not a ton of information on the web that talks about what are realistic stats for PPC, but Marty Weintraub does a great job of outlining some basic expectations.
  • Would a blog platform work for that?: Ever wondered if a blogging platform such as WordPress would work for building a website? I certainly have and am in the process of giving it a try! Check out Janet’s examples.

Phew! I need to do these recaps more often so I don’t bombard you with too much information. But, hopefully, you can find some good info in here.

Enjoy the rest of your weekend!


Your Banners Don’t Have To Be Invisible

Category : online marketing

7

videocamera.jpgI read a fairly compelling article recently about Marketers Seeking a Banner-Blindness Cure. What does that mean? It means us marketers are having a hard time getting people to pay attention to our banner ads. It was just a few years ago that banner ads were hip and cool…now a static, ordinary banner placement is considered “old school” and out of style.

Today streaming video and mini, micro websites are being embedded into banner placements. I’m sure you’ll see a few streaming video ads for the new Harry Potter movie. These are new, fresh, and getting clicks. Accompanied with a solid landing pages, bounce rates will also decrease.
Even on this site, I’ve written and raved about innovative and eye catching online ad campaigns by Marvin Windows and Tellabs. I’ve even touted companies like Revcube who are putting out analytics to drastically improve an integrated online marketing program.

But, what happens when your budget doesn’t allow for high-end video productions that can be embedded into your banner? Should you throw in the towel on banner advertising completely? Absolutely not – you just need to be more strategic. Here are some tips:

  • Be Selective on Placement: I’d rather go for quality rather than quantity. For instance, if there is site on which I’m interested in placing a banner, I’ll pass on the more expensive front page placement. Visitors are looking for content here – not ads. I typically will opt for something one or two clicks into the site where the visitor has reached their content (subject specific portals, for instance). I find people’s minds are more open to clicks after they’ve reached their destination. Plus, ad buys are cheaper the deeper you go.
  • Have a Call to Action: Know your audience on the page you place the banner. What would they want from this page? I like to offer white papers or other relevant content. I think people have become numb to the “free giveaway” and “big rebates” messages.
  • Blend in: There is a case to made for ads that stick out, but the other side of that debate is blending your banner in to the design of the page. The visitor might be more apt to click when the ad looks like more content from the same site.
  • Follow-up: Make sure your landing page imitates whatever you’ve put in the ad. The person who clicks will be looking for instant confirmation that you’re following-up on your promise in the ad.

Most importantly…experiment! Try new messages, new designs and new placements. Not every recipe tastes good on the first try.

Any other thoughts for getting clicks for display ads?


Next Minnesota Blogger Get-Together Scheduled

Category : blogging

1

Calling all Minnesota Bloggers! Our next get-together has been scheduled – here are the details:

When: July 19th
What time: Starts between 4:30-5:00pm
Where: Red Robin in Plymouth (Here are directions)
Why: Just a casual get-together to meet other bloggers or subscribers and socialize.

I know for sure that Aaron and Paul will be there! In fact, Paul will be showing off his new iPhone.

Contact one of us and let us know if you can make it!


I Just Bought A Subscriber a Beer!

Category : blogging

5

beer.jpgI just bought Adam Snider a beer! He lives in Edmonton, Alberta, Canada and I live in Minneapolis, Minnesota. But, he has a fun widget on his blog that lets you buy him a beer. Great idea – check it out!

The reason I bought Adam a beer is because it was time to highlight a subscriber and quality contributor. Us writers/bloggers/site owners can put up content and features until we’re blue in the face, but until a community of people visits and contributes, we have nothing.

Adam visits The Lonely Marketer often and contributes with insightful comments. I very much appreciate that as it’s that interaction I was after when I started this site. Thank you Ink Slinger!

I encourage other bloggers to pick out a quality contributor and highlight them and their efforts in building the community on your site. Let’s make July – Recognize a Subscriber Month!

By the way, Adam offers a variety of services such as copywriting, social media services, proofreading….


How To Use Google Adwords Search Query Report

Category : paid search

7

I’ve been using Google Adwords’ Search Query Report quite a bit lately. If you’re not familiar with this reporting tool, the search query report tells you what search queries prompted impressions and clicks for your ads. In many cases, I’ve been able to isolate keywords – not relevant to my ads or landing page – pulling an impression and a click on one of my ads. On the flip side – as with any good analytics report – I’ve been able to see some new terms being used by my target audience (great market research).

If you’re using any broad match keywords, running this report is a must. Remember, with broad match your word(s) can be used in any way and with any other combination of words. This report will help you find combinations that you don’t want.

Let’s take a look at where to find this valuable report. In your Adwords admin panel, click on the Reports tab.

googlereportstab.jpg

Click on Create New Report and you’ll be taken to the Create Report page. On this page and under Report Type you can see where the Search Query Performance option resides.

googlecreatereports.jpg

Next, you’ll select your settings for the report. I prefer running the report at the Ad Group level of detail. My reason for doing this is that I like to add negative keywords at the Ad Group level. This report always isolates a few of those negative keywords for me. I also recommend using one to three month spans of time for the report. I don’t think shorter time frames give you enough trending information.

googlecreatereportsoptions.jpg

The rest of the options are to your preference and fairly similar to other reports. Now, let’s point out some of the finer points with regards to the Search Query report:

  • The Search Query Performance report DOES NOT show every single query. Google lumps all queries that don’t meet their privacy and volume requirements into an ‘All other queries’ row. They assure you that queries lumped into these categories are largely insignificant to your campaign efforts.
  • The Search Query Match Type column in the report is important. This column shows how close a user’s search query was (in terms of match type) to a keyword in your account.
    • If the column shows “exact match” for a query, this means you already have that query in your account as an exact, phrase, or broad match keyword.
    • If the column shows “broad match” or “phrase match” for a query, this means you don’t have that exact query in your account. Instead, a broad or phrase match keyword in your account is enabling your ad to be shown for this query.

Its that second option in the match type column that I think is the most important. These are some of the terms that you haven’t planned on for getting your ad an impression.

If you like the term, add it as a keyword in your ad group. I’ve found some nice long-tail keywords which I’ve put a phrase match on and been able to get clicks at a much lower cost-per-click (CPC).

If you don’t like the term and feel it is not relevant, make sure you add it as a negative keyword. Thus ensuring that you won’t get non-relevant clicks on your ads.

Here are some other posts from other blogs on the Search Query Report and related topics: