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Clean ShirtsHome Delivery Dry Cleaning Case Study: How Performance... Many of my readers are marketing professionals so stick with me on this post until the end. Although it looks like a post reviewing local dry cleaners it was actually inspired out of seeing first hand...

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Multiple Impression Advertising Works

Category : campaigns, general marketing, strategy

7

buynow.jpgI wanted to pass along a quick story that I think highlights a point I and others write about often when discussing advertising and customer engagement.

While at SES San Jose conference and exhibits, I had the chance to be the attendee and not the exhibitor in the exhibition hall – meaning I got to walk around and evaluate different products and services that I may be able to use in my job. When I walked in the hall for the first time, I was greeted by a representative from an exhibiting company wanting me to carry around a bag with their logo on it to carry all the little trinkety, cheap giveaway handouts – or better known as “schwag” – that is handed out by exhibitors. Having decided I wasn’t going to pick up any “schwag”, I declined.

Later, after one of the conference sessions, I went back to the exhibition to continue visiting the booths. I was once again approached by the same company offering the bag and again said no. But, as I walked around I couldn’t resist the temptation to grab a few little unique giveaways that I thought the kids might like. Soon, my hands were full and I was thinking how nice it would be to have that bag.

To my pleasant surprise, the same company was there offering that bag and this time, I happily said yes. I then wandered around filling the bag with junk that never would make the trip home with me. But, I was carrying that big, flashy red bag with that company’s logo on it everywhere I went.

My point to this story is to show an example of why multiple brand impressions are important in any advertising/media plan. Engaging the customer at each point in their buying process dramatically improves your chances of a conversion.

Take the BtoB marketplace, for example. When is the last time you heard a buyer of a product or service in the BtoB world say, “I just had to have that! It was an impulse by, but I’m sure I’ll get use out of it”?

I bet never.

Justifying purchases and covering bases is paramount in corporate buying – of anything. So, don’t be naïve and expect that one impression with your product or service is going to turn into a conversion. You need to be there – both online and offline – as the buyer does their research, compares vendors, get proposals, and makes the decision.


Top Daily Newsletters for Marketers

Category : general marketing

4

For those of you that visit this site often, you know I dabble in many areas of marketing. Mainly, because that is what I do on a daily basis. I have the opportunity to work on just about all aspects of marketing. Never is my broad interest in marketing more evident then by what pops into my email box every morning.

It’s not easy to find the time to browse the web looking for the current trends and stories. I’m a big fan of letting someone else do that and email those stories to me in their daily newsletter. Here are a couple that I read on a daily basis:

  • Search Engine Land’s Daily SearchCap: This is the one email that I really look forward to opening everyday. I emailed Danny Sullivan today and thanked him for his work on it. They put alot of work into this and it shows. It’s packed with all things search engine marketing/optimization and social media. They not only cover their own stories, but also link out to tons of other bloggers with relevant news. Well worth the daily read!
  • iMedia Connection: iMedia packs their daily newsletter with very good content from all over the marketing world. You’ll find anything from branding to blogging. I always get caught up in a least a couple of the articles.
  • BtoB Daily News Alert: I like this one for the industry news it provides. You’ll find alot of press release-type information from companies in the marketing world. A pretty easy way to stay on top of the movers and shakers in the industry.

I’ll stop there for this round. That should give you plenty of quality marketing information on a daily basis. I’ll cover weekly newsletters in a follow-up post.

Are there any that you recommend?


Tips From The Video Advertising Industry

Category : general marketing

2

A week or so ago I wrote a post about my curiosity towards video advertising. The post sparked some interest among Lonely Marketer readers and generated more than a few good conversations over email. One thing that became clear was that many of us who have not taken the leap into video advertising had some questions about the direction of the medium. Shortly after that I came across a great article that outlined our hesitancy and also offered some practical advice for those of us interested in exploring the option of placing video in banner ad placements.In the article Michael Shehan spells out exactly what I was getting at in my original post:

The core issue that keeps advertisers from sponsoring video content is simply the lack of technology, creative and industry standards, with integration standards being the greatest barrier to adoption. It’s important to note that this is not integrating banners or search listings on a page. This is about delivering real-time video ads into a video player.

Michael, who believes that the whole video advertising medium is moving at a snails pace, goes many steps further than I did and spells out what you should be hearing or discussing when working on implementing video advertising:

You’ll know you’re in good hands if the following questions are part of the discussion:

  • Is the video in a FLV or WMV format? Is the video being streamed or progressively downloaded?
  • What size companion banner will be served with the video ad? What is the acceptable duration of the video ad?
  • How do you enforce session capping and frequency capping? At what point is it acceptable to charge the advertiser for a valid impression?
  • How do you stream a video ad from one network while streaming the premium content from another network all in the same video player?
  • How can an advertiser use its current ad-tracking or ad-serving vendor?
  • What campaign targeting parameters are available to the advertiser: context, regional, behavioral, demographic, keyword, et cetera?

If you’re considering video advertising, I suggest reading the article in full – it’s packed with great information. I definitely bookmarked it and will refer back when the discussion gets a little more serious around our office.


I’m a Sucker For a Good Thank You

Category : general marketing

6

I’ll admit it – I’m a sucker (no pun intended – read on) for a good thank you. My wife recently purchased a gift for a friend’s child from Wild Planet – a site with tons of small toys for boys and girls. The gift arrived on time, nicely packaged, and including a small bag with a business card and two “Thank You” suckers tucked inside. My quick attempt at photography didn’t come out too well, but you get the idea:

lm-00000.JPG

The backside of the business card contained a thank you note for choosing Wild Planet as well as a coupon for your next purchase.

What a simple way to say Thank You and to stay on the mind of the consumer for future purchases. Nice job, Wild Planet!

What do you think of Thank You communications? Do they have impact or do you ignore them?


Are You Using Your 12-Tools-In-1 Gadget?

Category : general marketing, strategy

3

toolbench.jpgHave you ever purchased one of those 12-tools-in-1 gadgets? My favorite is the Leatherman. When you first receive it you use every mini tool for a variety of projects and then over time you use your favorite components for certain tasks and slowly forget the other uses. In the beginning you’re finding useful ways to integrate the gadget into every project, but over time your desire to find creative uses for each component in the gadget slowly diminishes.

Now that we’ve passed the mid-year point of our marketing plans, do you find my above ‘gadget’ theory to be true in your marketing activities. Many marketing plans are energized in the beginning of the year with thoughts of white papers, paid search, SEO, more collateral, new product sell sheets, website enhancements, better landing pages, etc. The list could go on and on. Then mid-year hits and reality sets in. You’ve maximized a couple of the marketing activities and they’re producing, but busy schedule and lack of resources and budget have crept up and some the tools in your toolbox have not been used.

Well, snap out of it! You have half the year left which means six months of opportunity.

Take a look at my mid-year review tips and make sure you’re still finding creative ways to use all the tools in your marketing toolbox.


I Have An Idea For Google’s New Hosted Search Tool

Category : general marketing

4

I have a thought for Google, but I’ll start with a recap. In case you missed the announcement, Google has once again hit the nail on the head with another quality tool for small businesses. They announced their new Hosted Site Search for Small Businesses tool. From their announcement:

a simple and inexpensive way for small businesses to add Google search to their websites. In three simple steps, businesses can sign up online for the hosted service, and in less than 10 minutes customers and visitors are able to search their site using the power of Google’s search technology, for more relevant results.

What a great marketing tool for a website – especially one without the big budget for their own site search technology. Here’s what’s included:

* Site search hosted by Google, eliminating the need to install and maintain their own technology
* Power and reliability of Google’s infrastructure
* Relevant results and sub-second query response times characteristic of Google.com
* Ability to easily set up, purchase, and manage results online
* Full customization of search results available through an XML API
* Reporting features that give insight into visitor behaviors
* Options for email and phone support available through the Google Enterprise group
* Choice about whether to include ads or not

Needless to say, this is a pretty good deal. Plus the cost is very affordable – Custom Search Business Edition starts at $100 a year for searching up to 5,000 pages, and extends to $500/year for up to 50,000 pages.

Now, my idea (I’ll preface this by saying, there could be something like this built in that I haven’t read about yet).

There is an option to not include Google ads which I would obviously choose. But, why not build in a Google Adwords-type utility where I can place cross-selling content on search terms used by my site visitors? Not necessarily an ad, but a section on the search results page where I can place content on searched keywords.

For instance, if I sell plasma TV’s on my website and the user searches for “Panasonic 1080p”, why not allow me to place reference text saying “You may also be interested in our selection of speakers and mounting hardware” with a link to each? So, basically, I’m saying whenever “Panasonic 1080p” is used as a search term on my site, display my text about the speakers and mounting hardware.

This would increase the relevance of the site search for the user while allowing me to cross-sell products or services.

What do you think?


Big List of Favorite Blog Posts

Category : Uncategorized, general marketing

3

I think it’s been almost two weeks since I’ve done a favorite blog post recap. That’s way too long! So, as you can imagine, I’ve got plenty to talk about. Let’s dig in:

  • Effective Marketing on LinkedIn: The NLC group has a nice post about how businesses and individuals can market themselves on LinkedIn. I’ll admit – I’m a fan of LinkedIn and I learned a ton from this post.
  • Google Spreadsheets Live Data: I haven’t done a big post on Google Docs, but a big user. If you’re a spreadsheet formula geek like me, you’ll love this – live data lookup! Check it out.
  • Keep PPC Conversion Expectations Real: There is not a ton of information on the web that talks about what are realistic stats for PPC, but Marty Weintraub does a great job of outlining some basic expectations.
  • Would a blog platform work for that?: Ever wondered if a blogging platform such as WordPress would work for building a website? I certainly have and am in the process of giving it a try! Check out Janet’s examples.

Phew! I need to do these recaps more often so I don’t bombard you with too much information. But, hopefully, you can find some good info in here.

Enjoy the rest of your weekend!


Age of Conversation eBook to Launch Next Week

Category : Uncategorized, general marketing

0

badge.jpgHats off to Drew and Gavin for driving this project home and creating a great result for a great cause. The Age of Conversation eBook is near completion and will be available for purchase next week!

I’m proud to say I contributed a chapter to this cool effort!

Okay, it may not draw the same lines as we saw for the iPhone, but I’m betting interest will be high and sales will be very good. Please note that all sales go for charity – no author makes a dime from book sales.

Formats/Prices:

Hardbacks $29.99
Paperbacks $16.95
E-book $9.99

Author List

Gavin Heaton
Drew McLellan
CK
Valeria Maltoni
Emily Reed
Katie Chatfield
Greg Verdino
Mack Collier
Lewis Green
Sacrum
Ann Handley
Mike Sansone
Paul McEnany
Roger von Oech
Anna Farmery
David Armano
Bob Glaza
Mark Goren
Matt Dickman
Scott Monty
Richard Huntington
Cam Beck
David Reich
Mindblob (Luc)
Sean Howard
Tim Jackson
Patrick Schaber
Roberta Rosenberg
Uwe Hook
Tony D. Clark
Todd Andrlik
Toby Bloomberg
Steve Woodruff
Steve Bannister
Steve Roesler
Stanley Johnson
Spike Jones
Nathan Snell
Simon Payn
Ryan Rasmussen
Ron Shevlin
Roger Anderson
Bob Hruzek
Rishi Desai
Phil Gerbyshak
Peter Corbett
Pete Deutschman
Nick Rice
Nick Wright
Michael Morton
Mark Earls
Mark Blair
Mario Vellandi
Lori Magno
Kristin Gorski
Kris Hoet
Kofl Annan
Kimberly Dawn Wells
Karl Long
Julie Fleischer
Jordan Behan
John La Grou
Joe Raasch
Jim Kukral
Jessica Hagy
Janet Green
Jamey Shiels
Dr. Graham Hill
Gia Facchini
Geert Desager
Gaurav Mishra
Gary Schoeniger
Gareth Kay
Faris Yakob
Emily Clasper
Ed Cotton
Dustin Jacobsen
Tom Clifford
David Pollinchock
David Koopmans
David Brazeal
David Berkowitz
Carolyn Manning
Craig Wilson
Cord Silverstein
Connie Reece
Colin McKay
Chris Newlan
Chris Corrigan
Cedric Giorgi
Brian Reich
Becky Carroll
Arun Rajagopal
Andy Nulman
Amy Jussel
AJ James
Kim Klaver
Sandy Renshaw
Susan Bird
Ryan Barrett
Troy Worman


Snapshot From Last Week

Category : general marketing

2

Before you dig in to start another week, here are some posts and related articles from last week. If you get a minute, I think they’re worth a read.

  • How to SEO Your Site in Less Than 60 Minutes: Matt McGee has a very informative post outlining his steps to putting together an SEO snapshot. This is not only good to put into practice yourself, but if you’re considering hiring an SEO firm, keep this list handy and make sure they address his points.

That should give you some quick reading as you head into the week ahead. If you see articles you think I should feature, please let me know! I’m always looking for good information to share.


How a Press Release Left Me Hanging

Category : general marketing

2

I opened my BtoB Daily News Alert newsletter and caught the headline, “Genalytics offers on-demand targeting for b-to-b“. Here’s what I saw in the newsletter:

Genalytics offers on-demand targeting for b-to-b
Andover, Mass.—Genalytics announced Tuesday it has launched On-Demand Targeting for b-to-b campaigns. The product is designed to enable marketers to leverage automated predictive modeling techniques, profiling and list scoring to identify prospective business customers.

I’m instantly interested. But, no link to more information? So, I head to Google and search on Genalytics. I’m sure once I get to their site, I’ll be hit with more information that will make me pick up the phone and call. I get to their site….and….nothing. I can’t find anything. The latest news is on the left, but nothing in June talking about BtoB tools. Is the information there and I’m missing it?

I could be missing the obvious…maybe someone from Genalytics will chime in and show me what I missed or maybe BtoB Daily News ran the wrong information. Nonetheless, this is a problem I see often with alot of news releases. People create buzz and don’t back it up on their site.
If you’re going to pump news out to the marketplace, expect interest. Here’s what I like to see as a buyer of online marketing and related tools when I see news:

  • Show the news on your site so I know I’m at the right place
  • Show me you’re serious about your news by expanding on the release with more information pertaining to the subject. I want to believe you’re an industry expert
  • Provide a case study or tutorial showing your new product or service in action
  • Finally, show me how to get more information. Typically, this means some sort of contact form.

Obviously, this type of news is going to strike my interest as a BtoB marketer. Genalytics could be a great company – my intention is not to show them in a bad light. They just happen to have an example of something I don’t understand…not backing up public news with information on your site.

Do you have any other tips and tricks for press releases and providing information to interested prospects?